Horrible experience! I can down from Ohio December 1st for my birthday.(December 2) my guests & I arrived early my original check in time was 10 to 11a. We arrived at 5 am after a 2 hour drive & was told I couldn’t get a room by a house keeper doing the front desk. We had to sleep in our car! The house keeper said we could check in at 8 am. Well at 8 am I was told by Jackie I still could not check in til 3pm! When my check in time was between 10 am and 11 am! We got to check in at 2pm we basically went to the mall to pass time. Room was not that clean, two of our lights did not work nor our phone. The next day we asked for more towels & was told we could only get more if we return the dirty ones. Staff was not helpful & my schedule for my birthday was all off on top of that we had to sleep in the car. Only good thing was it was a smoking room but I will not return! I was so unhappy on my birthday & disappointed in how my guests & I was treat.
It is in a quiet location and has a polite staff. I do not suggest trying to walk here from the busway, it is atop a steep hill. The only restaurant within walking distance is in the office park, it serves breakfast and lunch on weekdays. All rooms have kitchens. The freeway exit is very unusual, bring your GPS.
Hotel reeks of smoke. Room smelled like curry - I had to buy air freshener, I'm now home and smell like the hotel room. Room seemed pretty clean but there was a disgusting layer of dust on refrigerator and a few other items. Repairs/patches to walls and other items were pretty shabby. Location was also very odd and not near anything without hopping in your car. And the most annoying part was the room keys don't work. I stayed two nights and must have had to get my card reprogrammed 6 times. Reception started to get annoyed with me and insisting that I'm putting it near my cellphone. Maybe get cards that can operate when put near something that literally everyone in the world carries 24/7.
One of the worst experiences ever staying somewhere. First issue was we were sent to a filthy room. We were given another room, but there was no regard to what they had just done. Second issue was, that I was double charged for on my credit card for the room for one day (still waiting for a refund-the company denied it and my credit card company is now fighting it.) Third issue was is that in the second room, that I cleaned and setup when entering, due to the condition of the filthy one I was sent to I found illegal items that shouldn't have been there. I told management and they acted like it wasn't an issue whatsoever. Last thing is their continental breakfast consists of coffee, granola bars, and prepackaged muffins. NEVER AGAIN! I really dislike having to give anyone a bad review, but I was so completely disappointed that I felt no other choice.
Let me start by saying that I work in a hotel, so my perspective may be a little different. We got there and the check in lady was doing laundry saw us and said she'd be out in 1 second. At least 5 minutes later she comes out to check us in. The room was okay but we requested a non-smoking room and got a smoking room. My boyfriend and I were there for the Steelers game, so I guess not a big deal considering we would not be in the room that long anyway. Our toilet clogged after its 2nd use and despite significant efforts to plunge, it never really went down. I also did not notice until I woke up the following morning, but there was a blunt roach on the lamp ledge by the bed. The carpet was stained in our room and looked pretty fresh. And the stairways and hallways were generally kind of dirty. When I went to check out, the woman was on her personal cell phone and pointed at a box that I should put my keys in. I said that i had something I wanted to tell her about the issues in my room, I could tell she was irritated that she had to hang up the phone and actually do her job. If I acted like her, I would be fired in an instant Disappointing
Extended Stay America Pittsburgh Carnegie is a US Lodging based in Carnegie, Pennsylvania. Extended Stay America Pittsburgh Carnegie is located at 520 N Bell Ave, Carnegie, PA 15106, USA.
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